FAQ
How do I order?
Click on the "Add to Cart" button to choose products for purchase. When done shopping, click on the "checkout" button to complete your transaction.
I need to customise a bag. How to proceed?
Please email us at info@easternthreadmill.co.uk with details of your customisation. If you are buying a personalised gift bag and you want to provide details of customisation, just order the bag and email us what to personalise. We will pick it up from there.
Is my payment information safe?
Absolutely! Our payment processing system is 100% secure.
Our tech internet security team is dedicated to giving you a safe and secure shopping experience.
When will I get my stuff?
Once our team processes your order within 1-2 business days. Off the shelf bags are dispatched within 1 working days. Customised and printed bags may take longer based on the number of bags ordered. Dispatch time will be pre determined for bulk orders. Delivery to USA after processing and dispatch takes 12-15 working days, EU 10-12 working days, and rest of the world about 20 working days.
Is order tracking available?
Yes! Once your purchase is complete you'll be given a tracking number.
What are the costs of shipping?
Shipping rates depend on weight and number of orders, and where your package is being sent from and to. All orders over £20 enjoy free delivery in UK.
If I order multiple items, do they come in the same package?
Typically, multiple items come in separate packages.
What is your return policy?
If you aren't satisfied with your product, please reach out to our customer service department and we'll try and help resolve the issue.
What is your contact info?
Should you need to contact us, please us this contact form or email us at info@easternthreadmill.co.uk. Our dedicated team of customer service representatives are looking forward to assisting you.
